Privacy Policy

Last updated: October 2026

Let's be honest — privacy policies aren't exciting reading. But we know you're trusting us with your personal details, travel plans, and payment information, and we take that seriously. This policy explains, in plain English, what data we collect, why we collect it, how we protect it, and what choices you have. Throughout this Privacy Policy, "we," "us," and "our" refer to InfinityFares, while "you," "your," and "traveller" refer to the customer or user.

This policy applies when you interact with us through:

• Our website and booking systems;
• Our mobile application;
• Our social media accounts;
• Customer support channels, including phone, email, and chat;
• Marketing communications and promotional materials;
• Other platforms, tools, and systems used to operate our business; and
• Any travel, reservation, or related services we provide (collectively, the "Services").

1. Information We Collect

1.1 Details you give us

You may provide personal information to us when you:

• Register or create an account;
• Communicate with customer support;
• Provide payment information;
• Make a booking or reservation request;
• Subscribe to newsletters or promotional communications;
• Submit an inquiry, feedback, or contact form;
• Participate in surveys; or
• Enroll in a loyalty or rewards program.

The information you provide may include:

• Your name;
• Email address and telephone number;
• Date of birth;
• Passport or other identification details;
• Residential or postal address;
• Gender, where required;
• Requests for special assistance;
• Payment and transaction information;
• Nationality and visa details; and
• Travel preferences or specific requests.

We collect only the information necessary to arrange the travel services you request.

1.2 Sensitive data

Sensitive personal information is collected only with your consent or when you voluntarily provide it, and only when it's necessary to arrange the travel services you request. This may include:

• medical or health information relevant to your journey;
• disability or accessibility requirements;
• dietary preferences associated with religious or cultural practices; and
• other sensitive information you voluntarily disclose.

Such information is subject to additional safeguards.

1.3 Data collected automatically

When you access our website, mobile app, or other digital services, certain information may be collected automatically, including:

• your IP address;
• your device, operating system, and browser details;
• your location when location services are enabled;
• information about your activity, such as pages visited, links accessed, and time spent; and
• cookie, pixel, and analytics identifiers.

We use this information to enhance service performance, personalize your experience, prevent fraud, maintain security, and analyse usage patterns. You can manage cookies and similar technologies through your browser settings.

1.4 Data from other sources

We may receive information from third parties, such as:

• airlines, hotels, tour operators, and other travel service providers;
• marketing and analytics providers;
• payment companies and financial institutions;
• publicly available sources, including social media;
• fraud prevention providers; and
• friends, family members, agents, or employers who make an inquiry or booking on your behalf.

If you believe your personal information has been disclosed or accessed without your authorization, please contact us immediately.

2. How We Use Your Information

We use your information to:

• Manage bookings, reservations, payments, and cancellations;
• Provide tickets, confirmations, and travel itineraries;
• Personalize and enhance your experience;
• Deliver customer support and service-related notifications, such as schedule changes;
• Analyze our business and improve the services we provide;
• Detect fraud and protect the security of our systems; and
• Send promotional communications, which you may opt out of at any time.

3. How We Share Your Information

Here's the important part: we do not sell your personal information to third parties. We disclose it only when necessary to provide the services you request, comply with legal obligations, or safeguard individuals and security.

Service Providers. We may provide your information to companies involved in fulfilling your bookings, including airlines, hotels, tour operators, transportation providers, visa and immigration services, travel insurance providers, and payment processors. Their use of your data is governed by their own policies.

Legal and Safety Reasons. We may disclose your information when requested by government authorities or regulators, in emergency situations, or when necessary to protect the life, health, or safety of others.

Vendors. We work with trusted service providers for payment processing, IT hosting and cloud storage, customer support, marketing and communications, analytics, and fraud prevention. These providers are contractually required to maintain confidentiality, protect your information, and comply with applicable U.S. data protection requirements.

4. International Transfers

To coordinate your travel with partners worldwide, we may transfer your personal information across international borders. Where such transfers occur, we use legally required safeguards, including appropriate contractual measures and security protections.

EU and EEA residents

If you are located in the European Union or European Economic Area, your personal data is processed in accordance with the General Data Protection Regulation (GDPR). You have the right to:

• Request access to your personal data;
• Correct inaccurate or incomplete information;
• Request deletion of your data;
• Limit or restrict certain processing;
• Object to the processing of your information;
• Receive your data in a portable format;
• Withdraw consent at any time; and
• File a complaint with your relevant data protection authority.

Where personal data is transferred outside the EEA, we use appropriate safeguards, including Standard Contractual Clauses or European Commission adequacy decisions.

5. Direct Marketing

We may send promotional emails, travel deals, newsletters, and SMS notifications where you have given consent or, where legally permitted, through a "soft opt-in" for existing customers. You can unsubscribe at any time using the opt-out link in our emails, updating your account preferences, or contacting us directly. And remember — we do not sell your personal information.

6. Your Rights and Choices

Under applicable data protection law — including the California Consumer Privacy Act (CCPA), as amended by the CPRA, and other applicable U.S. state privacy laws, including those of Colorado, Virginia, Connecticut, and Utah — you have the right to:

• know what personal information we hold about you, and access a copy of it;
• correct inaccurate or incomplete information;
• request deletion of your data, subject to legal retention requirements;
• opt out of the "sale" or "sharing" of personal information (we don't sell your data, but you can always ask);
• limit the use of sensitive personal information;
• withdraw consent for marketing communications at any time; and
• appoint an authorized agent to act on your behalf.

To exercise any of these rights, email support@infinityfares.com or call +1-855-202-4622, and we'll respond within a reasonable timeframe.

7. Security

We use appropriate technical and organizational protections to keep your information safe, including:

• encryption;
• firewalls and monitoring;
• access controls;
• confidentiality training for staff; and
• regular security audits.

We'll be honest with you: no method of transmission over the internet is 100% secure, and we can't guarantee absolute security. What we can promise is that we take it seriously.

8. How Long We Keep Data

We keep personal information only as long as needed to complete your bookings — typically the duration of your booking plus 3–5 years, to handle refunds, disputes, meet tax and accounting rules, and satisfy other legal duties. When we no longer need it, we securely delete it or anonymize it, following applicable law and good industry practice.

9. Travel-Specific Points

Clarity. We aim to be clear about pricing, refunds, and booking terms.

Payments. Payment data is handled securely. We do not store full credit card numbers or CVV.

Travel providers. Third-party providers may use your information under their own privacy policies.

10. Cookies and Tracking

We use cookies, pixels, and comparable technologies to operate our website, enhance its performance, understand user activity, and tailor experiences and offers.

Google Analytics and Google Ads. Our website uses the Google tag (gtag.js) to run Google Analytics and Google Ads. These tools collect information such as the pages you visit, how you reached our site (for example, by clicking one of our Google ads), your device and browser type, approximate location, and actions such as starting a search or submitting a booking request. We use this information to measure how our website and advertising perform (conversion measurement) and to show relevant InfinityFares ads on Google. Google processes this data under its own privacy policy: How Google uses information from sites that use its services.

How to opt out. You can turn off personalised Google ads at Google Ad Settings, block Google Analytics with the Google Analytics Opt-out Browser Add-on, or block or delete cookies in your browser settings. Full details live in our Cookies Policy.

11. Children's Privacy

InfinityFares does not offer its services to anyone under the minimum age at which they can legally consent to data processing where they live — that age is set between 13 and 16, depending on the country or state. We don't knowingly collect personal data from children. Where the law calls for it, we will get approval from a parent or legal guardian before we go ahead. If you believe a child has provided us data, contact us and we'll delete it promptly.

12. Updates to This Policy

We may revise this policy from time to time. Any revision applies from the "Last updated" date displayed on this page, and we'll flag material changes on our website or by email.

13. Contact Us

Privacy questions, requests, or complaints? Talk to a real person:

InfinityFares
SkyHyPlanners LLC: 134 S Street, Windham, NY 12496, USA
Email: support@infinityfares.com
Phone: +1-855-202-4622 (24/7)