Terms & Conditions
Last updated: October 2026
These Terms and Conditions set out the rules for using InfinityFares and the travel services we offer — flight reservations, hotel bookings, travel packages, and other related services. In these Terms, "InfinityFares," "we," "us," or "our" means InfinityFares, a company registered in the State of New York, USA. "You," "your," or "traveller" means anyone who visits our website or books through us. By using infinityfares.com, searching for fares, or making a booking (online or by phone), you confirm that you have read, understood, and agreed to these Terms. If you don't agree with anything here, please don't use our services — no hard feelings.
1. Who We Are and What We Do
1.1 InfinityFares is an independent U.S. travel agency, with our office at 134 S Street, Windham, NY 12496, USA. We act as an intermediary between you and the airlines, hotels, and other travel suppliers — we search, compare, and book on your behalf.
1.2 The fares, schedules, and availability shown on our website are pulled in real time directly from airlines and our travel-content partners. Your contract of carriage or stay is always with the airline, hotel, or supplier providing the service — not with us.
1.3 Prefer a human touch? Our travel experts are available around the clock at +1-855-202-4622 to search fares for you, explain your options, and complete your booking over the phone.
2. Bookings and Fares
2.1 Fares are not guaranteed until payment is completed. Airfares are live at the moment you search, but airlines can change them at any time until your booking is confirmed and paid in full.
2.2 All fares are shown in the currency displayed at checkout and include applicable taxes and fees unless stated otherwise. No hidden charges — the price you see at checkout is the price you pay, plus any service fees we tell you about before payment.
2.3 Your booking is confirmed only when you receive an email (or SMS) with your booking reference (PNR). If you don't receive confirmation within 30 minutes of paying, contact us right away.
2.4 Please double-check the names. Traveller names must match passports or government-issued IDs exactly. Airlines can deny boarding or charge hefty correction fees for name mismatches — and we can't be held responsible for errors entered at the time of booking.
2.5 If a fare was displayed because of a technical error, we reserve the right to cancel the booking and issue a full refund. Fair is fair.
3. Payment
3.1 We accept all major credit and debit cards.
3.2 Payment is collected at the time of booking. Card payments are processed securely through our payment gateway provider — we never store your full card number or CVV.
3.3 By paying, you confirm you're authorized to use the payment method. Bookings made with fraudulent or unauthorized payment methods will be cancelled.
4. Cancellations, Changes, and Refunds
4.1 All changes, cancellations, and refunds follow the fare rules of the airline or supplier operating your travel — and yes, they vary a lot depending on your ticket type. Full details are in our Refund & Cancellation Policy.
4.2 Quick summary: supplier-approved refunds go back to your original payment method, typically within 7–21 business days after we receive funds from the supplier. A service fee may apply for changes or cancellations handled by our support team — always disclosed before we process anything.
4.3 No-shows: if you miss your flight without cancelling in advance, the ticket may be forfeited entirely under airline rules.
4.4 To request a change or cancellation, call us 24/7 at +1-855-202-4622 or email support@infinityfares.com — and keep your PNR handy.
5. Travel Documents
5.1 You're responsible for making sure every traveller has a valid passport, visa, and any other documents needed for the destination and transit countries. As a rule of thumb, keep your passport valid for at least six months beyond your return date — many countries require it.
5.2 Airlines and immigration authorities can deny boarding or entry without proper documentation. We're not liable for losses caused by missing or invalid documents — but we'll always do our best to help you fix things.
6. Schedules, Delays, and Supplier Actions
6.1 Airlines can change schedules at any time. We strongly recommend confirming your departure time directly with the airline 24–72 hours before travel.
6.2 We're not liable for cancellations, delays, overbooking, or schedule changes made by airlines, hotels, or other suppliers — those are covered by the supplier's contract of carriage and applicable regulations (such as U.S. Department of Transportation passenger rights for flights to or from the United States). What we will do is help you rebook or claim compensation wherever you're eligible.
7. Phone Bookings and Phone-Only Offers
7.1 Fares quoted over the phone are valid for the limited time stated by our agent and depend on seat availability at the moment of confirmation.
7.2 Phone bookings are confirmed once payment is received and a PNR is issued — from that point, these Terms apply in full.
8. Travel Insurance
8.1 We strongly recommend proper travel insurance covering cancellations, medical expenses, lost luggage, and missed connections. Airline refunds don't cover everything.
8.2 We're not responsible for costs or losses that a suitable insurance policy would have covered. Our agents can help you choose coverage when you book — just ask.
9. Acceptable Use
Please don't use our website for anything unlawful, attempt to disrupt or break into our systems, scrape or copy our content and fare data with automated tools, or make speculative, false, or fraudulent bookings. We may suspend access for any of these.
10. Intellectual Property
All content on this website — text, graphics, logos, and software — belongs to InfinityFares or its licensors and is protected by copyright and trademark law. Please don't reproduce or distribute it without our written permission.
11. Limitation of Liability
11.1 To the maximum extent permitted by law, we're not liable for indirect or consequential damages — lost profits, missed connections, or a ruined vacation — arising from your use of our services.
11.2 Our total liability for any claim relating to a booking will not exceed the service fees we received for that booking.
11.3 Nothing in these Terms excludes liability that can't be excluded under applicable law.
12. Indemnification
You agree to indemnify and hold InfinityFares harmless from claims, damages, or expenses arising from your breach of these Terms, your failure to meet travel documentation requirements, or your violation of any law or third-party rights.
13. Third-Party Links
Our website may link to third-party sites (airlines, hotels, payment gateways, partners). We're not responsible for their content or practices.
14. Privacy and Cookies
Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data, and our Cookies Policy, which covers the cookies we use.
15. Force Majeure
We're not responsible if booked arrangements can't be delivered due to events beyond our or the supplier's control — extreme weather, natural disasters, government restrictions, public health situations, strikes, terrorism, or other extraordinary circumstances. Refunds in these cases are still subject to the supplier's terms, and we'll help you navigate them.
16. Amendments
We may update these Terms from time to time. The version on this page — with the "Last updated" date above — is the one currently in effect. Continued use of the website means you accept the updated Terms.
17. Governing Law and Jurisdiction
These Terms are governed by the laws of the State of New York, United States, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the state and federal courts located in the State of New York.
18. Contact Us
Questions about these Terms, or need help with a booking? We actually answer — real people, no bots:
InfinityFares
SkyHyPlanners LLC: 134 S Street, Windham, NY 12496, USA
Email: support@infinityfares.com
Phone: +1-855-202-4622 (24/7)